An excellent opportunity to join a dynamic and international company. You will provide knowledgeable, courteous service to inbound callers with a focus on customer loyalty and satisfaction. Key responsibilities include process new reservations, reschedules, cancellations, payments and provide general support to Dutch speaking customers.
Key Responsibilities
- Provide the highest levels of customer service when dealing with new reservations, reschedules, and cancellations for inbound callers in a prompt and courteous manner
- Provide general guest service as requested by the customer.
- Effectively deal with complaints and escalate when required
- Manage time effectively and organise work according to needs of team
- Work within service level agreements and response times as per company standards
- Employ an empathetic, listening, problem solving approach, and be resourceful in meeting customers needs
- Be proactive and have a flexible approach to work, maintaining an attitude and commitment to provide excellent service to all customers
- Work with computer systems to ensure all communication with customers is documented correctly
- Work with all colleagues as a team meeting objectives set
Requirements
- Fluency in Dutch and English, other European Languages considered a bonus
- Excellent customer service skills
- Excellent verbal and written communication skills.
- Ability to work unsupervised whilst delivering a high quality service.
- Excellent time management skills and great attention to detail.
- Excellent organisational skills
- A team player with a positive attitude
We guarantee that we will never forward your details to any company without first discussing the opportunity with you and obtaining your approval to be put forward.
We also guarantee that you will obtain feedback from our recruitment team on your application in less than 2 working days. |
