Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.
The Role
- Provide telephone and email Customer Service Support to customers based in France
- If you are bi-lingual English and French you will also have the opportunity to support customers in the UK & Ireland
- Respond to customer contacts in a timely and accurate manner in line with company service levels
- Work to team and individual goals for response times, resolution of problems and call volumes
- Aim to be the best, always aiming for the highest standard of Customer Service
- Interact with other departments to make things happen and solve issues
- Deal with complaints in relation to incorrect or late orders, and damaged goods
- Reporting to your Team Manager you will strive to meet your objectives
- This purely a customer support position (no sales involved)
Requirements
- Native speaker in French with a good level of English
- Customer service skills with a good telephone manner
- Adaptable and flexible approach
- Able to work on own initiative
- Mature outlook and able to resolve problems effectively
- Team Player with ability to learn fast
- Call Centre or Customer Service experience preferred (4 weeks of training provided)
- Good computer skills including Outlook, Word, Excel and databases
- Strong communication skills
- Customer Focused and good inter-personal skills |
