To devise an appropriate quality plan for the program, including measures of the quality of key deliverables and processes. To ensure that the deliveries and processes meet the quality standards specified. Key Responsibilities A quality plan will be devised early and used to measure and receipt deliverables. It will include - KPIs for processes - Standards for documents - Process definitions for review and acceptance - A gating structure for the major streams - To deliver quality plan, KPIs and quality ..... (continued)

To manage the plans and deliverables internally within the project. To ensure that the governance is established and followed. Key Responsibilities - Collate and finalise the plan - Integrate dependencies and deliverables between the plan and those of the Vendors - Monitor execution of the Plans - Monitor and report progress against plan - Ensure the process for dealing with RIDACA is in place, communicated & understood and followed. - Manage stakeholders communication - Ensure meeting dicipline is ..... (continued)

This role will be responsible for the analysis and documentation of Business Requirements required or changed as a result of the CRM and Billing Replacement program. Key Responsibilities - Identify and document business requirements as part of the CRM and Billing replacement project. - Support vendors in business requirements gathering steps. - Working with legacy system SMES, analyse and specify changes to legacy systems required as a result of the CRM and Billing Replacement program. - Jointly create ..... (continued)

To be responsible for the overall Business flow. To ensure that the individual process transformations integrate into a complete, working operation that covers the required scope area in its entirety. Key Responsibilities - Develop a high-level process map of the scope area - To deliver architectural Design Approvals: Completeness of Design, Approved Vendor architecture, Completeness and quality of Build, Technical sufficiency of UAT, Technical aspects of Migration design and build, Technical aspects of ..... (continued)

To understand the impact of identified data quality issues and to devise a strategy for their resolution. Key Responsibilities - Using the data quality issue list, to analyse the impacts of each quality issue and devise business requirements for its resolution - To understand the requirements for new data in the target systems, and to decide how such data is sourced - Where manual data correction is ..... (continued)

To identify data quality issues and assist in the cleaning of data which will be used in migration testing and execution. To identify data elements within the current architecture that should be inspected under a QA process, setting priorities on issues and resolving conflicts. Key Responsibilities - Work with Architecture team to understand source data, master data and migration data (Configuration, Reference, Dynamic, Historical) - Lead analysis of data quality - Identify known Data Quality Issues - ..... (continued)

To be responsible for managing the project relationship and deliverables with the vendors. To ensure changes to vendor deliverables are controlled and costed. To further be responsible for accepting the vendor deliverables, provided quality and timing criteria are met. Key Responsibilities - The vendor delivery is treated as "black box",. - The vendors plans form part of the overall company plan for delivery - The critical technical and delivery dependencies are identified and managed - The processes for ..... (continued)

To ensure that the Migration Event attains the required levels of accuracy for all projects in relation migration of data. Key Responsibilities - Define the criteria for successful migration - Participate in the creation of the plan and run-book for the Migration Event. - Participate in the Dress Rehearsals for Migration - Participate in live cut-over - Define the criteria for successful migration - Ensure that the measures of these criteria are implemented - Check the measures during the Migration Event ..... (continued)

To provide expertise on current business subject areas to the project team. To be responsible for ensuring that the interests and needs of that area are reflected in the migration strategy. Key Responsibilities - Work with the business in the area of specialisation, ensuring that their requirements and opinions are accurately reflected in the migration strategy - To identify business-related conflicts and difficulties in implementing the strategy - To identify risks and possible mitigation ..... (continued)

To provide expertise on specific subject areas to the project team. To be responsible for ensuring that the interests and needs of that area are reflected in the process and solution designs. Key Responsibilities - Define business processes required for launch - Do Gap analysis of current and to-be business processes - Specify any required changes to processes and/or systems. - Ensure that business requirements and opinions are accurately reflected in the technical streams - Define the user groups and ..... (continued)

To identify data quality issues and assist in the cleaning of data which will be used in migration testing and execution. To identify data elements within the current architecture that should be inspected under a QA process, setting priorities on issues and resolving conflicts. Key Responsibilities - Create scripts to support data cleansing activities - Create scripts to extract data from legacy systems into Staging Databases - To deliver the following Documents - Known Data Quality Issues log, Data ..... (continued)

Job Profile To be responsible for the overall technical architecture of the delivered solution, including the control of changes to both current and new portions. To own the interface between the project team and the IT organisation. Key Responsibilities - Act as the project internal Technical Design Authority - Regular Vendor design and technical stream reviews, Technical Design Authority meetings - Devise and Implement processes to control multiple vendor and work-stream Technical decisions - To ..... (continued)

Responsibilities: - Prepare and update documentation related to training and development for internal and external customers - Continue education on the software for enhancements and product knowledge throughout new releases, general process improvement, and continual improvement on current specifications - Build and maintain strong relationships with external customers, requiring consistent follow up on incidents reported and providing accurate and timely responses to issues - Consistently provide all ..... (continued)

This is a fantastic opportunity to join an established Cork based IT services company dedicated to providing a complete IT infrastructure, management and maintenance service. You will join a team of professionally qualified and certified engineers and developers with a combined total of over 50 years experience in IT. You will support existing Microsoft Dynamics NAV implementations and be involved in ongoing projects on behalf of clients. Key Responsibilities - Work with customers to clarify business ..... (continued)

We require a software tester. Experience preferable, though not essential as a traineeship can be arranged.

Senior IT Systems Support Engineer - South Dublin - € 40 / 45,000 COMPANY My client is a leading Pan-European on-line booking engine who have experienced very strong growth in the past 12 months. Job - Provide user support and training for use of computer software and hardware - Configure and install new computer systems and associated software - Troubleshoot and maintain existing computer systems - Evaluate and recommend equipment and software for existing and proposed systems - Interface and ..... (continued)

We are looking for an experienced .NET developer.

System & Network Administrator - € 40 - 45k My client is looking for a Systems/Network Administrator who will join the Production Support team in providing technical solutions to our business requirements. Experience in the financial services sector is a distinct advantage. The ideal candidate will have at least four years experience and display a proficiency in some of the following Key Tasks; Service design and continual enhancement Service maintenance, administration and resiliency Project planning ..... (continued)

System & Network Administrator - € 40 - 45k My client is looking for a Systems/Network Administrator who will join the Production Support team in providing technical solutions to our business requirements. Experience in the financial services sector is a distinct advantage. The ideal candidate will have at least four years experience and display a proficiency in some of the following Key Tasks; Service design and continual enhancement Service maintenance, administration and resiliency Project planning ..... (continued)

Job Responsibilities: - Receive and channel incoming calls, mails or alarms - Generate incidents: ensure all identified incident problems are logged in the appropriate call handling system - Try to resolve incidents acc. to guideline, if not possible escalate to 2nd level - Follow escalation path if there is no workaround or no solutions are available - Work closely with customer teams to restore service within SLA - Full ownership over the customer communication process (including follow up): internal ..... (continued)